Every message read, classified and answered against your own rules. Routine confirmations go out on their own; anything sensitive waits for one click from you.
At a glance
Everything that usually decides it, before the detail below.
In detail
The agent sits on info@, sales@ or support@ and works the way your best person on the desk works: it reads the message, works out what it is, pulls the customer's history out of your CRM, and writes a reply in your company's voice. You decide which categories it may send unattended and which ones stop for approval.
Parameters and terms
Tell us which process is costing you the most hours. The first consultation and the process audit cost nothing, and you keep the findings either way.
Request this agentNo obligation — we confirm scope and price before anything is built.
Or just call us
Who it is for
Teams where one shared mailbox is the front door of the business and the volume has outgrown the people reading it.
A few hundred messages a week, most of them the same twenty questions. The agent clears the repetitive layer so your people keep the cases that need judgement.
Enquiries lose value by the hour. The agent answers within minutes, qualifies against your criteria, and flags the ones worth a call today.
Confirmations, status requests, invoice copies, delivery questions — high volume, low ambiguity, and exactly the kind of work an agent runs unattended.
Two or three people answering everything between other duties. The agent gives them the first draft, so the mailbox stops being the reason the day disappears.
Before we start
Access, rules and examples. We do the rest.
Setup
Draft-first or autonomous, running in our managed cloud or inside your own tenancy.
How much it decides
The agent prepares everything and a human approves before anything leaves the building. Slower, and the right choice while you are still establishing how often it is correct.
The agent acts on its own within the rules you set, and escalates whatever falls outside them. Almost every client arrives here gradually, one process category at a time, rather than on day one.
Where it runs
We host, monitor and maintain the agent, and you pay nothing for infrastructure. The fastest way to production and the usual choice for a first agent.
The agent runs inside your cloud tenancy or on your servers, so your data never leaves an environment you control. Common in banking, healthcare and the public sector.
Processing happens in our environment while the sensitive data stays in yours, connected over a restricted interface. A practical middle ground when policy and speed pull in different directions.
Almost everyone starts draft-first: for the first two weeks the agent prepares every reply and a human presses send, which is also how we measure whether it is right often enough to be trusted. Once the numbers are in, most companies release the routine categories — confirmations, status requests, standard pricing questions — to run unattended, and keep approval on anything touching contracts, complaints or money.
Process
From the first look at your mailbox to an agent running unattended.
We take a month of real traffic and classify it: what arrives, how often, how long each type takes a human, and which ones are answered identically every time. You get the categories ranked by hours saved — the free process audit, in written form.
We agree the categories, the wording rules and the escalation limits, then connect the agent to the mailbox and to the systems the answers come from. Your past correspondence becomes the style reference.
The agent drafts, your team sends. Every correction goes back into the rules, and you can see exactly how often it was right — without anything reaching a customer unchecked.
Category by category, you let the agent send on its own where the shadow period proved it. We monitor accuracy, watch for the exceptions nobody predicted, and keep the rules current as your products and prices change.
Good to know
That is your call and we build it either way. Some clients disclose it in the signature; others keep the agent behind the scenes because a human still presses send on anything that matters. What we will not do is design it to deny being an agent if a customer asks directly.
It escalates. Anything outside the categories you approved is routed to a human with a short note of what it is and what the agent thinks it needs. It never guesses its way through an unfamiliar request.
Yes, and it is one of the places an agent clearly beats a small team. It answers in the language the customer wrote in, using your terminology in each one.
No. It connects to the mailbox where it already is, through the standard Microsoft or Google authorisation, with the minimum permissions the job needs. Your mail does not change provider and your archive stays where it is.
During shadow running nothing is sent without a person. After that you only release the categories that proved themselves, every action is logged and visible immediately, and we keep an approval step on anything financial or contractual.
Keep going
Companies often pair this agent with one of these.
Research, outreach and follow-up on autopilot
The unglamorous half of B2B sales, handled. The agent builds target lists against your ideal-customer profile, researches each company, writes an opener grounded in something real about them, and keeps the follow-up cadence running until someone replies or the sequence ends.
Answers, books and routes every inbound call
A voice agent that picks up every call your front desk or sales line would miss. It answers questions in natural conversation, explains your services in detail, books meetings straight into your calendar, and escalates to a human the moment a call needs judgement — then summarises everything in a dashboard you can review.
Tell us how the process runs today and we will map it, quote it, and tell you honestly if automating it is not worth your money.
Contact usOr just call us
Pick a slot that suits you — 30 minutes, online, no preparation needed.
