A voice agent on your front desk or sales line that answers in natural conversation, books meetings straight into your calendar, and hands over to a person the moment judgement is needed.
At a glance
Everything that usually decides it, before the detail below.
In detail
A missed call is the most expensive thing a small company does all day, and it happens every lunchtime. The agent answers in natural speech, understands why the person called, answers service questions from your knowledge base, books meetings directly into your shared calendar, and escalates to a human when the conversation needs one. Every call is transcribed, summarised and logged.
Parameters and terms
Tell us which process is costing you the most hours. The first consultation and the process audit cost nothing, and you keep the findings either way.
Request this agentNo obligation — we confirm scope and price before anything is built.
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Who it is for
Businesses where the phone still rings, and where a missed call is a lost customer rather than a voicemail.
Appointment booking, rescheduling and opening-hours questions, arriving in waves exactly when reception is with a patient.
Your people are on site and cannot answer. The agent takes the job details, qualifies urgency and books the visit.
Campaign spikes that a fixed headcount cannot absorb, where every unanswered call is media spend already paid for.
Calls landing on whoever is nearest, which interrupts them and gives the caller an inconsistent answer.
Before we start
A number to answer on, and answers to the questions people ask.
Setup
Autonomous on known topics with immediate escalation, running in our managed cloud or your own tenancy.
How much it decides
The agent prepares everything and a human approves before anything leaves the building. Slower, and the right choice while you are still establishing how often it is correct.
The agent acts on its own within the rules you set, and escalates whatever falls outside them. Almost every client arrives here gradually, one process category at a time, rather than on day one.
Where it runs
We host, monitor and maintain the agent, and you pay nothing for infrastructure. The fastest way to production and the usual choice for a first agent.
The agent runs inside your cloud tenancy or on your servers, so your data never leaves an environment you control. Common in banking, healthcare and the public sector.
Processing happens in our environment while the sensitive data stays in yours, connected over a restricted interface. A practical middle ground when policy and speed pull in different directions.
Voice is the least forgiving channel we work in: there is no draft step, the caller is waiting, and a wrong answer is heard immediately. So the agent is deliberately narrow — it is confident within the topics you defined and quick to hand over outside them, rather than improvising. Most clients start with overflow only, taking the calls that would have gone unanswered, and move it to the primary line after a few weeks of listening to the recordings.
Process
From missed calls to a line that always answers.
We look at what actually arrives: volume by hour, how many go unanswered, what people call about and which of those are answered identically every time. Most clients find the missed-call number higher than they assumed.
We build the conversation design, the escalation rules and the knowledge base, and choose the voice. Then we test it on the calls you get most often, until the handover feels natural rather than abrupt.
The agent takes only the calls that would otherwise have been missed. You listen to the recordings and correct it with no risk to your main line.
Once the recordings are convincing, the agent moves to the front of the queue. We monitor escalation and completion rates and extend the knowledge base as new questions appear.
Good to know
Most will, and we recommend saying so at the start rather than pretending otherwise. In practice callers mind far less than companies expect, provided the agent is fast, gets to the point and hands over to a person without an argument when asked.
It escalates rather than improvises. Depending on your rules it transfers to a person, takes a callback request, or books a slot — and the summary of what it already established goes to whoever picks it up, so the caller does not repeat themselves.
Yes, on the same number, detected from how the caller speaks. This is one of the clearest wins over a small reception team, where language cover usually depends on who is in that day.
Usually not. If your VoIP or PBX offers SIP or an API, we route to the agent from your existing setup. If your provider is genuinely closed, a new number in front of the old one is the normal workaround.
With disclosure, yes — callers are informed at the start, which is standard practice for business lines in the EU and the same rule that applies to human-answered recorded calls. Retention periods, access rights and deletion are set to your policy as part of the build.
Keep going
Companies often pair this agent with one of these.
Automated email handling with your tone of voice
Your shared inbox stops being a queue. The agent reads each incoming message, classifies it, pulls the customer's history from your CRM and drafts a reply that matches how your company writes. Routine confirmations go out on their own; anything sensitive waits for one click from you.
Automatic interviews that screen every candidate
Built on our own product aiscreenr.com, this agent runs structured AI interviews end to end — it invites candidates, asks role-specific questions adapted to each answer, scores responses against your criteria, and hands you a ranked shortlist with recordings and transcripts. No more evenings lost to first-round calls.
Tell us how the process runs today and we will map it, quote it, and tell you honestly if automating it is not worth your money.
Contact usOr just call us
Pick a slot that suits you — 30 minutes, online, no preparation needed.
