Implementation and continuous development of a complex commerce solution
We have joined forces with our long-term partner to help them deliver and implement their flagship product to one of their customers – international telecommunication corporation. The aim of our partner’s client was to transform from a solution based on Oracle Siebel CRM and fully integrate all-channel support and a new CRM system in one application. Our partner’s flagship product – their own commerce solution supports these requirements and also covers many other areas.
Continuous development of the partner’s CRM solution that is being used mostly by internal specialists and a part of the services could be managed by customers
- The entire solution is hosted on the client’s own infrastructure
- Built upon highly scalable and fully modular Open API microservice architecture
- Working on customer management and management of customer accounts
- Management of tariffs, orders, user access rights
- Part of the work is L3 support for production
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