Implementation and continuous development of a complex commerce solution

We have joined forces with our long-term partner to help them deliver and implement their flagship product to one of their customers – international telecommunication corporation. The aim of our partner’s client was to transform from a solution based on Oracle Siebel CRM and fully integrate all-channel support and a new CRM system in one application. Our partner’s flagship product – their own commerce solution supports these requirements and also covers many other areas.

Digging deeper

  • Continuous development of the partner’s CRM solution that is being used mostly by internal specialists and a part of the services could be managed by customers
  • The entire solution is hosted on the client’s own infrastructure
  • Built upon highly scalable and fully modular Open API microservice architecture
  • Working on customer management and management of customer accounts
  • Management of tariffs, orders, user access rights
  • Part of the work is L3 support for production


Use Cases

Telco specific platform
Digital commerce & CRM that covers the whole processes supporting the full end-to-end customer lifecycle
Competitive advantage
Helps build and sustain a competitive advantage for customers
Covering many areas
CRM, Order management, Content Management, Digital Commerce, Call Center Customer Service Channel and many more
Industry-recognized solution
Recognized globally by Gartner
Addressing challenges
Providing consistent and continuous experience across all lifecycle and touch points
Analytics engine
Unified engine captures data and track user engagement for better understanding of customer needs