Service system

system application


Vehicle service system

system application


Digging Deeper

  • system module implementation to record service requirements for vehicles
  • recording both regular and extraordinary service and maintenance requirements
  • automatic generation of regular service events
  • notification of upcoming terms
  • advanced data processing of performed services
  • item breakdown of invoices
  • registration of related documents
  • flexible data outputs for an analytical evaluation of recorded information
  • user-defined service code dials, vehicle service profiles, tracked invoice items and service partners

Used Technologies

Number of Man Days we spent programming


5100 100% Complete


2500 49% Complete


2100 42% Complete


1500 29% Complete


1200 23% Complete

Use Cases

Two types of user service requirements

Planned or extraordinary - based on actual user's needs

Planned – FLW2 system generates them based on user-defined criteria:

  • kilometers between service stations
  • time between services
  • a combination of both – in this case the priority has the requirement that occurs first
  • scheduled service requirements may have been set to follow a different requirement

Extraordinary – based on current user’s needs

  • accidents and a consequent need for repairs (tires, windshield…)
  • malfunctions and a consequent need for repairs (tires, transmission…)

Functional sections

Service requirements can be categorized into functional sections – subject to the user’s decision

Typical functional sections are:

  • administration
  • malfunctions
  • regular service
  • equipment purchase
  • accidents

Practical merging functions

Service requirements can be merged and executed at the service partner at the same time

Merged can be:

  • scheduled + extraordinary service
  • scheduled + scheduled service
  • extraordinary + extraordinary service
  • merged requirements must from the user point of view also support a repeated redistribution of individual requirements and their subsequent processing

Comprehensive service records

Service records include comprehensive information for a better operational comfort

Service records include:

  • partner who performed the operation
  • date of a partner’s appointment
  • actual date of implementation
  • a description of the requested operation
  • a description of the performed operation

Detailed invoicing

There are very detailed information about every item stated in the invoice

Invoice include:

  • price per item of the invoice
  • time required for an invoice item
  • total price (the sum of prices per item)
  • total time required (the sum of the time required per item)

Every service is well-documented

Execution of the service is documented into more operational documents simultaneously

Documents related to the execution of the service:

  • order sheet
  • order
  • invoice
  • delivery protocol
  • typically jpg, pdf, potentially xlsx

More operational layouts

Service requirements can be displayed with vehicle overview and scheduled maintenance, or vehicle service card with an overview of all services